Terms of Service

Last updated: October 24, 2026

1. Overview

Welcome to Qb Threads.

This website, https://qbthreads.shop, is operated by Qb Threads ("we," "us," or "our"), a business operating from Marrakech, Morocco.

Qb Threads offers finished decorative felt sculptures through our online store. Our website is powered by Shopify, which provides the ecommerce platform enabling us to offer our products and services.

Throughout these Terms of Service ("Terms"), the words "you" and "your" refer to customers, visitors, and other users of our website.

By accessing our website or placing an order, you agree to these Terms to the extent permitted by applicable law.

Please read them carefully before using our Services or making a purchase.

Our Returns & Refunds Policy, Shipping & Delivery Policy, and Privacy Policy provide additional information about your purchases and use of our website.

Nothing in these Terms limits or excludes rights that cannot lawfully be restricted under applicable consumer-protection laws.

2. Eligibility and Use of Our Website

By using our website or placing an order, you agree to provide accurate, current, and complete information where required.

If you place an order on behalf of another person or organization, you confirm that you have the authority to do so.

You agree not to use our website for fraudulent, unlawful, or unauthorized purposes.

You must not interfere with the website's security, functionality, or operation, or attempt to gain unauthorized access to any part of our systems.

We reserve the right to restrict access where reasonably necessary to protect our customers, our business, or our website, subject to applicable law.

3. Products and Product Descriptions

Qb Threads specializes in finished decorative felt sculptures.

We aim to provide accurate product descriptions, photographs, pricing, dimensions, and other relevant details so customers can make informed purchasing decisions.

Product photographs are intended to represent the products as accurately as reasonably possible.

However, actual colors may appear slightly different depending on your device, screen settings, and lighting conditions.

Any variations in physical appearance will not affect your rights if a product is materially different from its description or otherwise fails to meet applicable legal requirements.

Customers should review product descriptions, dimensions, and other information before placing an order.

Our sculptures are sold for decorative use. Customers should follow any applicable product-specific care or safety instructions provided on the product page or with the item.

4. Product Availability

All products displayed on our website are subject to availability.

We make reasonable efforts to ensure that product availability information is accurate and updated.

In rare circumstances, a product may become unavailable after an order has been placed.

If we cannot fulfill an order because a product is unavailable, we will contact the customer and arrange an appropriate solution, including a full refund for any unavailable item that has already been paid for.

We reserve the right to update our product selection or discontinue products without prior notice. Such changes will not affect existing confirmed orders except where fulfillment becomes impossible and an appropriate refund or other legally required remedy is provided.

5. Pricing and Payment

Product prices are displayed on our website in the currency indicated during shopping and checkout.

We aim to ensure that prices and product information are accurate.

The total amount payable for your order, including any applicable charges, will be disclosed during checkout before you confirm your purchase.

Qb Threads offers free standard shipping to eligible United States addresses, with no minimum purchase amount.

Standard shipping and protective packaging charges are $0.00 USD.

Applicable sales taxes, if any, will be calculated or disclosed during checkout as required by law.

Payments are processed through the payment methods available on our Shopify-powered checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

We do not intentionally charge undisclosed shipping or handling fees.

If a material pricing error is discovered after an order is placed, we will contact you to explain the issue and offer an appropriate resolution, including cancellation and a full refund where necessary. We will not charge additional amounts without your authorization.

6. Order Placement and Confirmation

When you place an order, you agree to provide accurate billing, contact, and delivery information.

After submitting an order, you may receive an order confirmation by email.

An order confirmation acknowledges receipt of your order. It does not prevent us from contacting you if additional information or verification is reasonably necessary to complete fulfillment.

We may decline or cancel an order for legitimate reasons, including:

• Product unavailability

• Incomplete or incorrect delivery information that prevents fulfillment

• Suspected fraudulent or unauthorized transactions

• Payment authorization issues

• Errors that make fulfillment impossible

If an order is canceled by Qb Threads after payment has been collected, we will issue an appropriate refund to the original payment method.

Nothing in this section limits any statutory rights relating to order acceptance, cancellation, or refunds.

7. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at contact@qbthreads.shop.

We will review your request and confirm whether the order can still be modified or canceled.

Because orders are prepared promptly, changes or cancellations may not be possible after an order has entered fulfillment or has been dispatched.

If your order has already been shipped, any eligible return or refund will be handled in accordance with our Returns & Refunds Policy and applicable consumer-protection laws.

8. Shipping and Delivery

Qb Threads dispatches orders from Marrakech, Morocco, to eligible addresses in the United States.

We offer free standard international shipping, with no minimum order value.

Our estimated delivery schedule is:

• Order preparation: 1 business day

• International shipping transit: 7–15 business days after dispatch

• Total estimated delivery: 8–16 business days from order confirmation

Business days exclude weekends and relevant public holidays.

These timeframes are estimates rather than guaranteed delivery dates.

Actual delivery times may vary due to customs processing, carrier operations, weather conditions, public holidays, or other circumstances beyond our reasonable control.

Shipping availability for individual addresses is determined during checkout.

Our orders are transported by an international shipping service provider.

Where tracking is available, tracking information will be provided after dispatch.

For complete information, please review our Shipping & Delivery Policy.

9. Customs Duties and Import Charges

Because Qb Threads ships from Morocco to the United States, orders may be subject to customs inspections, import duties, and customs-related charges.

Qb Threads is responsible for paying applicable US import duties and customs-related charges associated with delivering your order.

These costs are covered by Qb Threads and will not be charged separately to customers.

If a shipping provider or customs representative requests payment of import duties or customs-related charges for your order, please contact us at contact@qbthreads.shop before making payment so we can investigate and help resolve the issue.

This section does not change the treatment of any applicable sales taxes separately disclosed at checkout.

10. Returns and Refunds

We want our customers to feel confident when purchasing from Qb Threads.

Eligible customers may request a return within 30 calendar days after delivery.

For change-of-mind returns, products must be unused, undamaged, complete, and returned in their original protective packaging.

Customers are responsible for the return shipping costs associated with change-of-mind returns.

If an item arrives damaged, defective, or incorrect, please contact us promptly with your order number and photographs, where available.

We will review the issue and arrange an appropriate remedy. When a return is required due to a qualifying product issue or our error, Qb Threads will cover reasonable return shipping costs.

We do not charge restocking fees.

Once an authorized return has been received and inspected, approved refunds are issued to the original payment method within 14 calendar days after we receive the returned item.

Additional processing time may be required by your bank or payment provider.

All physical returns must be authorized before shipment and mailed to the return address provided by our support team.

Further conditions and applicable exceptions are explained in our Returns & Refunds Policy.

Nothing in these Terms limits any mandatory consumer rights relating to defective, damaged, incorrectly described, or improperly supplied products.

11. Customer Responsibilities

Customers are responsible for providing accurate and complete information necessary for order fulfillment.

This includes:

• Correct recipient names and delivery addresses

• Accurate contact information

• Valid payment authorization

• Any reasonable information needed to resolve delivery questions

If you notice an error in your order information, please contact us promptly.

Where an order is delayed or delivery becomes difficult because of inaccurate information, we will make reasonable efforts to help resolve the issue.

Any additional charges or proposed arrangements arising from customer-requested delivery changes will be communicated before they are accepted, where applicable.

We will not impose undisclosed charges or restrict mandatory consumer rights.

12. Website Content and Intellectual Property

Unless otherwise indicated, the content displayed on the Qb Threads website, including our original text, product photographs, graphics, branding, and other materials, belongs to Qb Threads or is used with appropriate authorization.

Such content may be protected by copyright, trademark, and other intellectual-property laws.

You may access and use our website for lawful personal shopping and informational purposes.

You may not reproduce, distribute, sell, commercially exploit, or use our protected content without authorization, except where permitted by applicable law.

Nothing in these Terms transfers ownership of our intellectual property to website visitors or customers.

13. Customer Communications and Feedback

Customers may contact Qb Threads with questions, suggestions, complaints, or feedback regarding our products and Services.

We may use information provided through customer communications to respond to inquiries, improve our services, and resolve order-related issues in accordance with our Privacy Policy.

Please do not submit unlawful, fraudulent, threatening, or otherwise abusive content through our website or support channels.

We reserve the right to take reasonable action against misuse of our communication services, subject to applicable law.

14. Third-Party Services and Shopify

Our online store is powered by Shopify.

Shopify and other third-party service providers may support website hosting, payment processing, order fulfillment, security, analytics, and other ecommerce functions.

Some services may be subject to additional terms or privacy policies established by the relevant provider.

We may also provide links to third-party websites for informational or service-related purposes.

We do not control independent third-party websites and are not responsible for their content or practices, except to the extent required by applicable law.

Qb Threads remains responsible for its own contractual commitments to customers, including applicable obligations relating to orders, shipping, returns, and refunds.

15. Privacy and Personal Information

We respect the privacy of our customers and website visitors.

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable data-protection laws.

Information may be collected and processed to:

• Complete purchases and process payments

• Prepare and deliver customer orders

• Respond to inquiries and provide support

• Maintain website security and functionality

• Comply with applicable legal obligations

• Provide marketing services where permitted by law

For additional details about information collection, processing, disclosure, retention, and your privacy rights, please review our Privacy Policy.

Privacy inquiries can be submitted to contact@qbthreads.shop.

16. Product Quality and Consumer Rights

Qb Threads aims to provide products that match their descriptions and are supplied in appropriate condition.

We take reasonable care when preparing and packaging our decorative felt sculptures.

If a product arrives damaged, defective, or materially different from its description, please contact us so we can investigate and provide an appropriate remedy.

Any product-related rights or remedies provided by applicable law remain fully available.

Nothing in these Terms excludes, limits, or modifies guarantees, warranties, remedies, or other rights that cannot lawfully be excluded.

17. Limitations of Liability

To the extent permitted by applicable law, Qb Threads will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances beyond our reasonable control, except where liability cannot lawfully be excluded.

We are not responsible for interruptions to website access caused by external networks, service providers, or technical circumstances beyond our reasonable control, provided this does not limit our obligations under applicable law.

Nothing in these Terms excludes or restricts liability for fraud, intentional misconduct, or any other liability that cannot legally be excluded or limited.

This section does not affect your statutory rights or our obligations to provide appropriate remedies for qualifying order, product, shipping, or refund issues.

18. Events Beyond Our Reasonable Control

Occasionally, events outside our reasonable control may affect our ability to fulfill orders or provide Services.

Such events may include:

• Severe weather or natural disasters

• Transportation interruptions

• Customs or border processing disruptions

• Government restrictions

• Major network or infrastructure failures

• Other extraordinary circumstances beyond our reasonable control

If an event materially affects your order, we will make reasonable efforts to communicate with you and explain available options.

Any cancellation, refund, or other remedy will be handled in accordance with applicable law and our published policies.

19. Changes to Products, Prices, and Services

We may update our website, product offerings, descriptions, availability, and pricing to reflect changes in our business.

Changes to product prices or descriptions will generally apply to future orders and will not retroactively alter a completed purchase without an appropriate legal basis and, where required, customer agreement.

We may also modify, suspend, or discontinue website features where reasonably necessary for maintenance, security, or business operations.

Such changes do not remove rights or obligations already established under existing customer orders.

20. Changes to These Terms

We may update these Terms of Service periodically to reflect changes in our business operations, Services, or legal requirements.

When changes are made, the revised Terms will be published on our website with an updated revision date.

Where required by applicable law, we will provide additional notice of material changes.

Updated Terms will apply prospectively as permitted by law and will not remove accrued consumer rights or retroactively modify confirmed orders without a lawful basis.

We encourage customers to review these Terms periodically.

21. Governing Law and Dispute Resolution

These Terms and transactions made through our website are subject to applicable laws and consumer-protection requirements.

Qb Threads operates from Marrakech, Morocco, and sells to customers in the United States.

In the event of a concern or dispute, we encourage customers to contact us first so we can attempt to resolve the matter fairly and efficiently.

Nothing in these Terms restricts rights to seek remedies from courts, regulatory authorities, or other competent bodies where such rights are provided by applicable law.

Any formal dispute will be handled in accordance with applicable law and jurisdictional rules, including mandatory consumer protections.

22. Severability

If any provision of these Terms is determined to be invalid or unenforceable under applicable law, that provision will be limited or severed to the extent necessary.

The remaining provisions will continue to apply to the extent legally permitted.

23. Entire Agreement

These Terms, together with our applicable published policies and information expressly agreed upon during checkout, form the terms governing your use of our website and purchases from Qb Threads.

If any provision conflicts with a mandatory legal requirement, the applicable legal requirement will take precedence.

Product-specific information and terms clearly disclosed at the time of purchase will also apply to the relevant transaction.

24. Contact Information

If you have any questions about these Terms of Service, an order, or our products, please contact us.

Qb Threads

Website: https://qbthreads.shop

Email: contact@qbthreads.shop

Contact page: https://qbthreads.shop/pages/contact

Business address: Res Lakarelle Narjis, Imm B27, 40000 Marrakech, Morocco

We welcome customer inquiries and will make reasonable efforts to assist with order-related questions, concerns, and disputes.